Refund Policy

At Tasco Bank Fashion, we strive to ensure your complete satisfaction with every purchase. If you're not entirely happy with your order, we offer flexible refund and exchange options. Please review the details below for our policies and procedures.

1. Returns & Refunds

🔹 Eligibility

• Items must be unworn, unwashed, and in original condition (with tags attached).

• Return requests must be made within 30 days of delivery.

• Final sale items (marked "Non-Refundable") are not eligible for returns.

🔹 How to Initiate a Return

1. Log in to your account and go to Order History.

2. Select the item(s) you wish to return and choose "Request Return".

3. Print the prepaid return label (if applicable) and securely package the item.

4. Drop off the package at the designated shipping carrier.

🔹 Refund Processing

• Once we receive and inspect your return, refunds will be processed within 5-7 business days.

• Refunds will be issued to the original payment method.

• Shipping fees (if applicable) are non-refundable unless the return is due to our error.

2. Exchanges

🔹 Do You Offer Exchanges?

✅ Yes! We offer free size/color exchanges (subject to availability).

🔹 How to Request an Exchange

1. Contact our support team at [email protected] with your order number and desired exchange details.

2. We will provide a prepaid return label (for eligible exchanges).

3. Once we receive the original item, we will ship the replacement at no extra cost.

🔹 If the new item is more expensive, you’ll only pay the difference. If it’s cheaper, we’ll refund the balance.

3. Damaged or Defective Items

If you receive a damaged, defective, or incorrect item:

1. Contact us within 7 days of delivery at [email protected] with:

   • Order number

   • Photos/video of the issue

2. We will arrange a free return & replacement (or refund if preferred).

3. In some cases, we may request return of the damaged item for quality control.

🔹 No need to return the item if it’s unusable (e.g., severe damage). Just provide evidence, and we’ll resolve it immediately.

4. FAQ

❓ Can I exchange an item past the 30-day window?

Unfortunately, no. Exchanges must be requested within 30 days of delivery.

❓ What if my exchange item is out of stock?

We’ll notify you and offer a refund or store credit.

❓ Do I have to pay for return shipping?

• Exchanges & damaged items: Free return shipping.

• Standard returns: Customer covers return shipping unless the return is due to our error.

❓ How long does an exchange take?

Once we receive your return, the replacement will be shipped within 3-5 business days.